Returns and Exchanges Policy
At Stxxin, your satisfaction is our top priority. We strive to provide high-quality cookware and exceptional customer service. If you are not completely satisfied with your purchase, our Returns and Exchanges Policy makes it easy for you to shop with confidence.
Easy Returns and Exchanges
- 30-Day Free Returns: We offer a 30-day return policy from the date of delivery. If you are unsatisfied with your purchase for any reason, you may return the item(s) for a full refund or exchange, free of charge.
- Conditions for Return: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Please include all accessories and any promotional items that were included with your purchase.
How to Initiate a Return or Exchange
- Contact Us: To start the return or exchange process, please contact our customer service team at service@stxxin.com or call us at +86 188 8254 6532. Our team is available 24/7 to assist you.
- Prepare Your Return: Securely pack the item(s) you wish to return, including all original packaging materials and accessories.
- Ship Your Return: You will receive an email with instructions and a prepaid shipping label. Use this label to return the package to our return address at 1599 Pingzhuang West Road, Fengxian District, Shanghai, China.
- Refunds and Exchanges: Once we receive and inspect your returned item(s), we will process your refund or send out your exchange. Refunds will be issued to the original payment method and may take up to 5 business days to appear in your account.
Non-Returnable Items
Certain items may not be eligible for return or exchange, including gift cards and customized products. Please contact our customer service team if you have questions about specific items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue quickly by providing a replacement or refund.
Contact Information
For any inquiries related to returns or exchanges, please feel free to contact us:
- Email: service@stxxin.com
- Phone: +86 188 8254 6532
Thank you for shopping with Stxxin. We appreciate your business and are committed to ensuring your satisfaction.
