Welcome to STXXIN (stxxin.com)! We are committed to providing customers with high-quality cookware and hope that you will be satisfied with your shopping experience. If you are not completely satisfied with the product you purchased, we provide a free return and exchange service within 30 days. Please read the return and exchange policy below to ensure your rights.

1. Scope of Return and Exchange

We accept return and exchange applications in the following situations:

The product is damaged during transportation or the received goods have quality problems.

The received goods do not match the order (wrong model, color or specification).

For unused, undamaged and original packaging goods, you can apply for return or exchange within 30 days of receiving the goods.

The following situations do not support return or refund:

Goods that exceed the 30-day return and exchange period.

Goods that have been used, damaged or lack original packaging and accessories.

Returns for personal reasons (such as dislike, mistaken purchase), but the goods have been used.

2. Return and Exchange Process

(1) Submit an application

Please contact our customer service at service@stxxin.com and provide the following information:

Order number

Reason for return or exchange (if there is a quality problem, please attach photos or videos)

Return or exchange method (refund or exchange)

(2) Review and confirmation

Our customer service will review your application within 1-3 working days and provide a return address and related instructions.

After the review is passed, you need to send the product back to the designated return address:

Return address: No. 1599, Pingzhuang West Road, Fengxian District, Shanghai

(3) Return and exchange processing

Exchange: We will process the exchange within 3-5 working days after receiving the returned product and arrange for the new product to be shipped.

Refund: After the review is passed, we will return the refund to your original payment account within 5-10 working days (the specific time depends on the bank's processing speed).

3. Return shipping fee

For returns and exchanges due to product quality issues or wrong goods, we will bear the round-trip shipping fee.

For returns due to personal reasons (such as dislike, wrong purchase, etc.), customers are required to bear the return shipping fee.

4. Refund method

The refund will be returned according to the original payment method, for example:

For orders paid by credit card, the refund will be returned to the original credit card account.

For orders paid by PayPal, the refund will be returned to the PayPal account.

The refund usually takes 5-10 working days, depending on your payment institution.

5. Contact us

If you have any questions about the return policy, please feel free to contact us:

📧 Customer service email: service@stxxin.com

📞 Customer service phone: 18882546532

Thank you for your support of STXXIN, we will wholeheartedly provide you with quality service! 😊