Welcome to STXXIN (stxxin.com)! We are committed to providing high-quality cookware products to American users and ensuring that your orders can be delivered quickly and safely.

1. Order processing time

Order processing time: All orders will be processed within 1-2 business days.

Order confirmation: After the order is submitted, you will receive a confirmation email with order details and estimated delivery time.

Order modification/cancellation: If you need to modify or cancel an order, please contact us as soon as possible at service@stxxin.com to make changes before the order is shipped.

2. Delivery method and time

We cooperate with many well-known logistics companies (such as UPS, FedEx, USPS) to provide efficient and reliable delivery services in the United States.

Standard delivery (5-8 working days)

Expedited delivery (2-4 working days)

Express delivery (1-2 working days)

Delivery time may vary due to factors such as delivery address, weather, holidays, etc.

3. Delivery Range

Currently, we only support delivery in the United States. We do not support delivery to Alaska, Hawaii, overseas territories, and PO Box addresses.

4. Delivery Fees

Standard delivery: Free delivery for orders over $50, $5.99 for orders below $50.

Expedited delivery: An additional $9.99 fee will be charged.

Express delivery: An additional $19.99 fee will be charged.

The specific delivery fee will be displayed on the checkout page.

5. Logistics Tracking

After the order is shipped, you will receive an email with the logistics tracking number. You can check the logistics status on the logistics company's official website or the "Order Tracking" page on our website.

6. Logistics Issues

Delayed delivery: Due to uncontrollable factors such as weather, customs inspections, holidays, etc., logistics may be delayed. We will do our best to help you solve the problem.

Package lost/damaged: If your order is lost or damaged during transportation, please contact us service@stxxin.com within 48 hours after receiving the goods to file a complaint, and we will assist you in resolving the problem.

7. Returns and Exchanges

We support free returns and exchanges within 30 days. If you are not satisfied with the product or receive damaged goods, please check our Return and Exchange Policy and contact us to handle your return and exchange needs.

📞 Customer Service Phone: 18882546532

📧 Customer Service Email: service@stxxin.com

Thank you for choosing STXXIN, we are committed to providing you with a quality shopping experience! 🎁🚚