Shipping Policy
At Stxxin, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Our Shipping Policy outlines how we deliver our high-quality cookware products to your doorstep.
Free Shipping
We offer free standard shipping on all orders across Australia, ensuring that you receive your products without any additional cost.
Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Once your order is processed, you'll receive a confirmation email with tracking information so you can monitor your shipment's progress.
Delivery Times
- Standard shipping typically takes 5-10 business days from the date of dispatch, depending on your location.
- Please note that delivery times are estimates and may vary due to factors outside our control, such as weather conditions or carrier delays.
Shipping Address
Ensure that your shipping address is accurate and complete to avoid delivery issues. We are unable to reroute packages once they have been dispatched.
Order Tracking
After your order has shipped, you will receive a tracking number via email. Use this number on the carrier's website to track your order's status. If you encounter any issues with tracking, please contact our customer service team for assistance.
Return Address
In case of returns, please use the following return address:
Shanghai Huiying Electrical Complete Equipment Co., Ltd.
1599 Pingzhuang West Road, Fengxian District, Shanghai, China
Changes and Cancellations
If you need to change or cancel your order, please contact us immediately at service@stxxin.com or call +86 188 8254 6532. We will do our best to accommodate your request; however, once an order has been shipped, it cannot be changed or canceled.
Contact Us
For any questions or concerns regarding our Shipping Policy, feel free to reach out to our customer service team, available 24/7:
- Email: service@stxxin.com
- Phone: +86 188 8254 6532
Thank you for choosing Stxxin. We are dedicated to delivering not only outstanding products but also exceptional service to enhance your shopping experience.
